Please note that links are listed as a courtesy for your convenience, and CrossBorderShopping.ca in no way endorses or approves any of the websites or their content.
- Canada Border Services Agency (CBSA) & Border Information Services (BIS)
If you have any questions, you can contact the CBSA’s Border Information Services (BIS) line. This is a 24-hour telephone service that automatically answers all incoming calls and provides general border services information.
If you call during regular business hours Monday to Friday (except holidays), from 8:00 a.m. to 4:00 p.m. (local time), you can speak directly with an agent by pressing “0″ at any time.
Toll-free in Canada: 1-800-461-9999
Outside Canada: 204-983-3500 or 506-636-5064 (long-distance charges)
- Canadian Food Inspection Agency
For information about Canadian Food Inspection Agency requirements, contact one of the following Import Service Centres (ISC):
Eastern ISC (Quebec and Atlantic)
7:00 a.m. to 11:00 p.m. (local time)
Telephone (toll-free in Canada and the U.S.): 1-877-493-0468
Telephone (all other countries): 514-493-0468
Fax: 514-493-4103
Central ISC (Ontario)
7:00 a.m. to 12:00 a.m. (local time)
Telephone (toll-free in Canada and the U.S.): 1-800-835-4486
Telephone (all other countries): 416-661-3039
Fax: 416-661-5767
Western ISC (Prairies and British Columbia)
7:00 a.m. to 12:00 a.m. (local time)
Telephone (toll-free in Canada and the U.S.): 1-888-732-6222
Telephone (all other countries): 604-666-9240
Fax: 604-666-1577